1. All the products considered with standard handles unless it is specified.
2. The wardrobe internal shelfs can be customized as per customer requirement.
3. The internal laminate would be standard off white/Grey for all the products.
4. All products are equipped with normal close hinges / channels unless otherwise specified.
5. Customers can choose any laminate from Livin’s approved catalogue( Airolam / Advance ) without any price difference.
6. Each room considered two colour laminates. Any two colour or type of laminate (Glossy, Mat, Textured, Marble, leather, fluted) can be selected without any price difference.
7. The drawers will be provided as default only on Wardrobes, standard 6 feet wardrobe consist of 4 drawers.
8. The exact price of the project will depend on final site measurements, scope of work and change in designs / material / finishes. Based on these revisions, the value may raise or drop.
9. The edge binding would be selected by the designers with closest match, by default PVC edge binding would be provided for all the finishes ( laminate, acrylic, duco finish etc ).
10. Discounts are determined based on the project value at the time of booking and cannot be changed or modified later. If the project value decreases by 25% or more of the booking value, the offered discounts benefits will be void. The minimum project value is 3.5 lacs.
11. . If any special complimentary offer is provided based on the booking value, it will be void if the booking value is reduced as per the remarks mentioned in the quote. However, if the booking value increases, no further discount or additional complimentary offer will be provided. The complementary products cannot be redeemed as cash or replaced with other items or it can’t be modified or upgraded.
12. As per industry standards & practice, 300 mm x 300 mm considered as 1 square feet. The prices are calculated based on same.
13. All the products are quoted as per modular standards, the depth is not shown in the quote by default it is maximum of 600mm or lesser based on product, type & place of mounting.
14. Anything which is not specifically spelt in the quote is not considered in our scope of work (SOW). Any oral commitment will not be considered, please ensure all the SOW is captured in the proposal.
Livin guarantees the prices in this proposal for a period of 1 month. Prices may vary when booked beyond this date. Quoted prices are applicable for this proposal only, any modification may result in a change of prices.
The price indicated for the Hardware and Accessories are as per current listed price. These are subjected to change based on the price revisions from the manufacturers and subjected to availability.
The above quote rates are as per a typical apartment floor plan and there will be variation in the rates as per the final site condition/ /specifications / actual measurements at site and/or design and finishes selected, increase in scope of work, and/or changes made by you or as per your instruction.
All the product price, unit rate, offers & discounts agreed mutually at the time of sales closure (which is mentioned in the quote) would be valid for the complete project and further negotiation or offers not entertained.
Dry Areas – MR 303 Grade, 18 mm laminate finish; Green Ply.
Wet Areas – - BWP 710 grade ply, 18 mm laminate finish; Green Ply.
Inner Laminate – - 0.8 mm, standard off white / Standard Grey.
Colour Laminate – 1 mm thickness Brand: Airolam / Advance.
Hardware’s – Hinges, Channel & Minifix from Hettich.
Edge binding – REHAU or equivalent.
Handles – Standard SS 304 are considered for all the products unless it is specifically mentioned.
False ceiling – Saint Gobain gypsum board.
HDHMR – Brand Greenply.
We accept all online transfer (NEFT / RTGS), UPI, Debit / credit Card payment and cheque
a. 10% of initial quote value to start the design process
b. 45% before production or design sign-off
c. 45% before dispatch of cabinets from factory .
The detailed production drawing will be submitted to customer during design sign-off.
Livin assured handing over days starts from post design sign off & receipt of production payment. Sundays & Government holidays are excluded.
| S.no | Project value | Delivery Days |
|---|---|---|
| 1 | Up to 6.99 lacs | 30 days |
| 2 | 7.0 to 9.99 lacs | 35 days |
| 3 | 10.0 to 14.99 lacs | 40 days |
| 4 | 15.0 to 19.99 lacs | 45 days |
| 5 | 20.0 & above | 60 days |
At Livin, we wish to see every order successfully completed. However, we respect our customer decisions and allowing them to cancel their order if the situation demands. For all other instances, we would like to draw your attention to the table below:
| Stage of Order | Eligibility | Policy |
|---|---|---|
| Design stage | In the event of cancellation request received within 48 hours from order booking or before Initial site measurement | 100% refund of the Order Booking Amount |
| Design stage | In the event of cancellation request after 48 hours of order booking but before Initial measurement site visit | Livin shall deduct 2.5% of the Quote Value (finalized at order booking stage) as marketing costs. Balance amount shall be refunded. |
| Design Stage | In the event of cancellation request after Initial site measurement visit but before design sign offf | Nil Refund |
| Production stage | Anytime post design sign off or after production payment done | Nil Refund |
Any non-manufacturing defects and damages post receipt of delivery are not valid for returns or replacements. Customized and made-to-order furniture, purchased from Livin, cannot be returned or exchanged.
The payments made at each stage is non-refundable. The initial 10% amount can’t be redeemed as any product or service in case of any cancellation.
The Second party should arrange all the necessary approvals, permissions & work permit from the builder (if any). In case any security deposit needs to paid to the builder and the same shall be paid by the second party.
Livin assured delivery time line starts from next day from the date of Design sign off meeting & post receipt of production payment.
Any delays caused because of Client's vendors, Site readiness, Payment delays, Client Selections not completed, Delays caused by Builder, Client delays in accepting quotations and other delays because of Client dependencies in the design service days and/ or because of force majeure conditions will not be considered in the delayed days.
In case of delays due to Livin errors, we will pay Rs. 15,000 per month on a pro-rata basis for all the days of delay beyond the handover date after a grace of 1 week.
The penalty will not be more than 5% of the project value. No other compensation will be provided for besides the delay compensation that is stated above. If customer has already moved in, associated penalty clause will be nullified.
Livin will not be in default if its failure to perform any obligation is caused by supervening conditions beyond Livin’s reasonable control, including without limitation, acts of God, pandemics, epidemics, lockdown, lock-outs, wars, riots, civil commotion, strikes, or other causes beyond Livin’s reasonable control.
Delay of payment at any stage of the project will add concurrent days to the project delivery timeline accordingly.
Delay of payment at the time of Dispatch of goods from the factory has the following implications;
a.) The project handover date will be recalculated based on the next available dispatch schedule (this may be more than the actual number of days of payment delay).
b.) If the delay is more than two weeks, rent will be added for storing the material at our warehouse at Rs.3000/- a week.
c.) If the payment is delayed beyond 1 month (one month), which has resulted in storage at warehouse for an elongated period of time, the warranties towards the material will reduce by 6 months and on a pro-rata basis until the next available dispatch is scheduled.
Your order will be delivered on or before the assured delivery date. Livin is not responsible for any pandemic situation, force majeure or for reasons beyond its control.
Design Phase Site Readiness is first evaluated at the time of Signup by Client and commencement of Design phase.
For the Livin Interiors Site Survey & Measurement team to carry out the design process, the site should have the following 3 aspects should be completed;
1) Flooring should be completed
2) Walls should be plastered
3) Electrical & Plumbing works should be completed
If these tasks are not completed, site readiness is not available and site survey & measurement cannot be undertaken. We will not take measurements if these criteria are not met, as it does not provide the accuracy we demand for design drawings, finalization & furniture manufacturing works to be taken up.
Design Sign-off The below 3 aspects should be completed to proceed with final measurements, design sign-off & start the production process.
For the Livin Site Survey & Measurement team to carry out their works, the site should have the following 3 aspects completed:
1) Flooring should be completed ( including tiles )
2) Walls should be plastered
3) Electrical & Plumbing works should be completed
4) Possession in hand
If these tasks are not completed, the site readiness is not complete and the kick-off for the Execution phase cannot be undertaken. We will not be able to undertake the execution and corresponding installation phases of the project if site readiness is not available.
It is the Client’s responsibility to ensure the site is in a condition that is ready for installation and there is no delay or pending work from the builder or the client/ client’s vendors. Final measurements for execution and corresponding Installation works can only be carried out when the site is in a condition ready for installation.
It is the Client's responsibility to ensure the site is in a condition which is ready for installation and there is no delay or pending work from the builder or the client/ client's vendors. Final measurements for execution and corresponding Installation works can only be carried out when the site is in a condition ready for installation.
To commence the design phase, please ensure the above site readiness conditions are met.
As part of your order, Livin Interiors will provide design services for a maximum of 60 days (determined by order value, see chart below) from the Project Kick-start Meeting date. These services are exclusively applicable to rooms installed by Livin Interiors.
If required, extra design hours can be availed at Rs. 10,000 for 7 days. The final project value will determine the allocation of complimentary design service days.
| S.no | Project value | Free Design service days |
|---|---|---|
| 1 | Up to 9.99 lacs | 30 working days |
| 2 | 10 lacs to 24.99 lacs | 45 working days |
| 3 | 25 lacs & above | 60 working days |
If required, extra design hours can be availed at Rs. 10,000 for 7 days. The final project value will determine the allocation of complimentary design service days.
Please be advised that final site measurement / site masking will only proceed upon approval of the final 3D design.
If any delays occur on Livin’s side during the design phase, the delayed days will be added as an extension to the Design services timeline.
The design services can be paused once for a maximum of 15 days by sending an email to info@livininteriors.co.in with the subject line: Pause Design Service - Project ID.
Clients can make changes to the scope / materials selected up to Design Sign-Off stage. Any material changes made post the payment of 55% will incur the cost of the works undertaken and might result in an increase in timelines and generally Livin will not accept any changes post design sign off meet.
a) Material unavailability (after earlier confirmation received)
b) If the quality of what was selected by the client changed during procurement
c) Livin is not happy with the quality provided by the vendor
Finish and material selections must be done from the Livin approved catalogue only.
a. Plumbing, Counter Top, Gas Piping, Appliances, Hob, Chimney, Sink, Taps, Electrical Shifting, Tile Laying, Core Cutting and Civil Changes are quoted separately if required. If the same not mentioned in the quote then it is not in Livin Scope of work.
b. Final Paint to be completed after furniture installation by the Client. It will be quoted separately if required.
c. Installation Charges for Appliances ( Fan, Lights, are not part of the scope unless it is specified in above quote. If they are to be accounted for in scope, separate line item has to be explicitly added with appropriate estimate.
d. Floor-covering of your project will be undertaken by Livin based on customer request, before the commencement of works at site, on a chargeable basis. .
In no event will Livin or its affiliates, vendors or subcontractors be liable to customer for any indirect, incidental, special or consequential losses, Howsoever arising, whether under contract, tort ( including negligence) breach of statutory duty or otherwise , even if advised of the possibility of such losses.
Livin maximum liability in respect of any claim or action arising under or pursuant to this agreement (under any theory of legal liability ) shall be limited to and shall not exceed the price actually paid by customer to Livin for the relevant products / services which gave rise to the claim.
Livin will not be in default if its failure to perform any obligation is caused by supervening conditions beyond Livin’s reasonable control, acts of God, pandemics, epidemics, lockdowns, lock-outs, wars, riots, civil commotion, strikes, or other causes beyond Livin’s reasonable control. Livin shall inform the Customer of such conditions with reasonableness and at the earliest, and shall strive to make best efforts in order to deliver the Scope as envisaged under this Agreement.
1. Designs shared with the client at any stage are the exclusive copyright of Livin Interiors. The designs are shared with the intent that the order for the same is placed and executed by Livin Interiors Any designs shared by Livin Interiors cannot be used, installed and/ or shared in any way or form without prior and written consent of Livin Interiors.
2. The shared images or designs in the drawings and presentations are representatives only. The final Design - drawings provided and approved by the client will be considered final and executed at the site.
TThe Works carry a limited warranty of Ten (10) years (“Warranty Period”) for its modular furniture and fittings, hardware’s & accessories. The company shall have exclusive right to replace the defective product with a design same as the existing one or the design matching closest to it.
If any item is found malfunctioning due to manufacturing defects, the same will be replaced during the warranty period. If the item(s) is found to have malfunctioned due to normal wear & tear, physical damage, continuous water leakage, rusting etc, the cost of replacement will be borne by customer.
The Service Provider/ Company, referred to as Livin Interiors is in the business of interior design, manufacturing, site works, décor and decoration, installation of such products/ services and incidental services related thereto in the specified areas of the Client's property (services), including but not limited to installation and provision of Third-Party Products (as defined below).
General Provision:
The Company has provided its Services in a professional manner consistent with general industry standards and conformed to the requirements of the Terms & Conditions. Any implied warranty, including but not limited to implied warranty of merchantability and fitness for a particular purpose are hereby waived.
Warranty provided herein (in so far as applicable to Livin) shall be null and void, and Livin shall not be liable in any manner (including relation to damages and expenses that may be incurred by a Client), if:
a.) The Client does not grant access to the premises (where the Services are/ were provided), and the opportunity to Livin's representatives to inspect, correct, or replace the alleged defective and /or damaged items; or
b.) The Client has breached the Terms and Conditions in any manner including but not limited to failure on part of the Client to keep the products in good working condition, unforeseen conditions such as force majeure: fire, storm, earthquake, etc., misuse, normal wear & tear and /or negligence, and Client allowing repair or work on the product by a third party instead of the Livin maintenance team/ Livin certified maintenance vendor
c.) The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or materials.
d) unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture.
e.) If products have been placed in a humid environment or if the products have been used for nondomestic purposes or outdoors (unless otherwise stated)
The warranty card or a valid proof of purchase (invoice) must be shown to avail the warranty. Upon approval of the warranty claim, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased. Due to material and finish variations, the replaced product may not be an exact replica of the installed product, i.e. there may be some variation due to batch differences in laminate, veneer or any other used material
Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.
1. Product wise warranty – Woodwork / Ply
This 10 years warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination and borer-infection. It also covers any Bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere and termite issues.
Exceptions
Damage to woodwork due to continuous seepage of water/ dampness because of seepage of water from ceiling, flooring, walls and/or other site conditions is not covered under warranty. Damage due to misuse and negligence by the Client and normal wear and tear will not be covered. Further, notwithstanding anything contained under Woodwork Warranty, there shall be no warranty for surface damage and/or damage due to scratches in relation to acrylic, high-gloss laminate, duco and PU, and/or veneer.
The Woodwork warranty shall be null and void, and Livin shall not be liable if the damage is due to:
a. Continuous seepage of water/dampness;
b. Misuse, normal wear and tear; and /or
c. Negligence; and or
d. The dismantling and shifting is done by any person other than the Livin's qualified and authorized representatives. The decision of Livin in relation to whether the damage is due to seepage/ dampness, misuse, normal wear & tear and/or negligence (as provided herein) shall be final and binding on the Client.
Important Notice:
Please note that Livin will first attempt to repair the defective or damaged woodwork under the Woodwork Warranty. Only in the event that the Livin (at its sole discretion) decides that the repair is not feasible then it shall replace the defective or damaged woodwork under the Woodwork Warranty. The Client agrees that the decision of the Livin (as provided therein) shall be final and binding
Further, please note that if the Client is required to purchase and install a more valuable material under the Woodwork Warranty, then the Client cannot claim/recover the additional value of the better material.
2. Product wise warranty (Non-Woodwork)
a. Countertops
All Counter tops natural and artificial, specifically granite and engineered stone such as quartz stone, engineered marble etc. will have 1 year warranty.
Warranty covers any cracks, staining and leakage during and immediately after installation works by Livin.
Exceptions/Exclusions
The warranty does not cover fading of colour and cracks in the stone due to manufacturing defects. The warranty does not cover marble, other natural stones such as onyx, sandstone, limestone, slate, etc. and artificial stones such as solid surface stones (also known as Corian), etc.
b. Hardware’s: Manufacturer’s warranty on products
Period as defined by the Manufacturers - Up to 10 Yrs
Warranty as per terms given by the specific brands
Exceptions are as per the terms given by the brands.
c. False Ceiling & False Ceiling installation: Manufacturer’s warranty on products
Warranty covers any damage within the 1 year of installation, will be repaired by Livin.
This does not cover any damage caused by Client or its agents/representative
d. Electrical fixtures / Appliances: Manufacturer’s Warranty
Period as defined by the Manufacture
Warranty terms as defined by the manufacturer
Exclusions as defined by the manufacturer
Appliance installation is done by the manufacturer
It is hereby clarified that in the event there is any conflict between the Terms and Conditions contained herein, and the Third Party Warranties, the Third Party Warranties shall prevail. Provided however, Livin is not providing any warranty (express and/ or implied) in relation to the Third Party Products, and shall not be liable in relation thereof. Therefore, the Clients sole remedy in relation to the Third Party Products lies with the third party vendors and manufacturers.
Please note that for every new product and/or service offered by the Livin, the third Party Warranties extended by the supplier of the new product and/or Livin of the services, as the case be, shall prevail.